How Reimbursement Works
If you meet all the coverage criteria and your funded account hits the platform-defined max drawdown, here’s how reimbursement is processed:
Reimbursement Process:
Submit a claim through the PropCover section of the portal support form with:
Our team verifies your funded account status and evaluates your activity.
If approved, your original challenge fee will be refunded in full within 1-3 business days.
💡 Note: Reimbursements are only processed once per covered account. Coverage ends once a claim is approved or a payout is made.
What’s Not Covered
Failed Step 1 or Step 2 evaluations
Accounts that were breached due to rule violations aside max drawdown limits
Traders who received any funded payouts
Add-on not purchased during initial registration
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